Complain to the Energy Ombudsman
solution proViDeR
Energy Ombudsman
JOB TO BE DONE
Solve customer service issues
primary eligibility
Household
SECONDary eligibility
In arrears to the council
location
Islington
category
Complaints and redress schemes
sub-category
Free service
what's on offer
The Ombudsman can make a company correct a problem, apologise, explain what happened, and, where necessary, pay compensation.
how to claim
1. Make sure to first complain to your energy supplier before you complain to the Energy Ombudsman. 2. If eight weeks have passed and you still aren’t happy with your energy supplier’s response, then you may proceed to complain to the Ombudsman. 3. Your energy supplier should write to you to tell you how to do this at eight weeks or when you hit a ‘deadlock’ and neither of you can reach an agreement. 4. You can refer a case to the Ombudsman within 12 months of a deadlock letter. Sometimes they can investigate an older complaint if you have not had a deadlock letter.
website link
https://www.ofgem.gov.uk/information-consumers/energy-advice-households/making-complaint-about-your-energy-supplier-or-network-operatorThank you! Your submission has been received!
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