Complain to your network operator
solution proViDeR
Network operators
JOB TO BE DONE
Solve customer service issues
primary eligibility
Household
SECONDary eligibility
In arrears to the council
location
Islington
category
Complaints and redress schemes
sub-category
Free service
what's on offer
Network operators must have a complaints process. They must also reply to complaints and come to a decision within 8 weeks.
how to claim
1. Use your postcode to find out your network operator, and their contact details. 2. You could use Resolver.co.uk to file your complaint if your network operator uses that service. 3. Explain the problem, and what you want them to do. 4. Keep records of email, letter or telephone correspondence.
website link
https://www.ofgem.gov.uk/information-consumers/energy-advice-households/making-complaint-about-your-energy-supplier-or-network-operatorThank you! Your submission has been received!
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