Switching energy supplier when in debt on credit meter

Switching energy supplier when in debt on credit meter

solution proViDeR

Citizens Advice

JOB TO BE DONE

Frequently asked questions

primary eligibility

Household

SECONDary eligibility

In arrears to the council

location

Islington

category

Consumer rights guidance

sub-category

Advice

what's on offer

1. You can switch as long as you have been in debt to your supplier for less than 28 days. Your old supplier will add any owed amounts to your final bill. 2. If you have owed money for over 28 days, then you will need to first repay the debt.

how to claim

Call Citizens Advice on 0808 223 1133 for further advice.

website link

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/switching-energy-tariff-or-supplier

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