Switching energy supplier when in debt on prepay meter
solution proViDeR
Citizens Advice
JOB TO BE DONE
Frequently asked questions
primary eligibility
Household
SECONDary eligibility
In arrears to the council
location
Islington
category
Consumer rights guidance
sub-category
Advice
what's on offer
1. You can switch with debts of up to £500 on gas and £500 on electricity. 2. The supplier you switch to will take on the debt and you will repay them instead. This happens under a ‘Debt Assignment Protocol’. You will agree the terms of your repayment plan in your contract with them. Ofgem rules mean repayment plans must be realistic and affordable for you. 3. Prepay meter tariffs are usually more expensive. You may want to ask about the different options available to you, including changing to a standard meter. Most suppliers offer this for free.
how to claim
Call Citizens Advice on 0808 223 1133 for further advice.
website link
https://www.ofgem.gov.uk/information-consumers/energy-advice-households/switching-energy-tariff-or-supplierThank you! Your submission has been received!
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